Money Back Guarantee

What is the Tremolo Money Back Guarantee?

Our guarantee gives you confidence, support and a stress-free experience. When you confirm and pay for a package listed on Tremolo by any performer, we'll guarantee that they will fulfil that performance obligation. If your performer(s) cancel at any point for any reason prior to your event we'll offer you a replacement performer or group. If you're not satisfied with the replacement offered we'll give you your money back.

 

Tremolo Refund Policy

  • If a band, solo performer, duo or DJ cancels their booking with a Tremolo Customer, Tremolo will offer an equivalent alternative if available.
  • If the equivalent alternative costs less, Tremolo will refund the difference. 
  • If the equivalent alternative costs more, the Tremolo Customer will be offered to pay the difference to confirm the replacement package.
  • If an equivalent alternative isn't available or the Tremolo Customer choses not to accept the offer, a full refund will be offered to the Tremolo Customer.
  • If a Tremolo Customer wishes to cancel their package booking more than 6 months prior to the event date, the Tremolo Customer is entitled to a 70% refund of the total package fee.
  • If a Tremolo Customer wishes to cancel their package booking between 3-6 months prior to the event date, the Tremolo Customer is entitled to a 40% refund of the total package fee.
  • If a Tremolo Customer wishes to cancel their package booking between 1-3 months prior to the event date, the Tremolo Customer is entitled to a 20% refund of the total package fee.
  • If a Tremolo Customer wishes to cancel their package booking between less than 1 month prior to the event date, the Tremolo Customer is entitled to a 20% refund of the total package fee.
  • If a Tremolo Customer wishes to cancel their package booking less than a week prior to the event date, the Tremolo Customer will forfeit the total package fee.